MAGIC Phone Banking
MAGIC is our audio response phone banking system that gives you 24-hour access to your account information. Call 845.463.3011, option #2, and follow the prompts to bank with MAGIC.
- MAGIC is available in English or Spanish.
- Easy-to-use menus quickly get you to functions you want to perform.
With MAGIC, You Can:
- Obtain both your actual and available balance, in the event that you have an item pending like a debit card transaction or check hold.
- Perform transfers between your accounts, including joint accounts, as well as transfer to another member’s account.
- Search your account history by specifying the type of transaction, a single or range of cleared checks, or ATM and ACH transactions. You can also select the number of transactions you would like to hear (up to 10 at a time).
- Obtain mortgage and credit card information, and make payments to these loans.
- Make loan payments and obtain information including payment amounts and due dates.
- Advance funds from a line of credit and transfer the money to one of your accounts.
- Get year-to-date IRA contributions, dividends earned, and review interest paid (other than mortgages and credit cards).
- Hear pending ACH transactions and schedule transfers or review existing scheduled transfers.
- The system allows you to make menu choices as quickly as you need to without the need to wait for a prompt.
- Leading 0's are dropped for account and loan IDs (for example Savings 0001 is Savings 1, Classic Checking 0201 is Classic Checking 201, and Loan 003 is Loan 3.
- A list of your available accounts and loans plays automatically if no choice is made.
- Each menu or sub-menu offers the option to either return to the previous menu or the main menu.
- When you make an account transfer, MAGIC accepts entries for both dollars and cents. A decimal point/special character is not needed when transferring funds (i.e. enter $10.00 as 1000).