CUAlerts monitors your savings and loan account activity through event-triggered email and text message notifications.1
- Create CUAlerts for your HVCU accounts, with the exception of credit cards and student loans.
- Specify how many times you would like CUAlerts notifications sent, whether one time only, or on a per day or per week basis.
- Member account numbers do not display fully in notifications, protecting your privacy.
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| CUAlerts Features | Feature Details |
|---|---|
Alert Customization
|
Choose which notifications you want to receive (see below) and the thresholds for notification – one time, daily, or weekly. |
Method of Alert Notification
|
Email or Text |
Alert Viewing
|
Alert information contained within email or text notification. |
Alert History
|
You determine the history based on how long you keep text and email messages. |
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| CUAlerts Notifications Available | Notification Details |
|---|---|
ATM Card Transactions
|
Sent when a deposit or withdrawal is made to your account at an HVCU ATM. |
Account Balance
|
Sent when your account balance goes above or falls below an amount you specify. You specify if you want the notifications sent daily, weekly, or one time only. |
Direct Deposits
|
Sent when an ACH transaction or payroll deposit above an amount you specify is credited to your account. |
Checks Cleared
|
Sent when a check clears your checking account. Choose notification when a specific check number clears or when a check clears above an amount you specify. |
Automatic Withdrawals
|
Sent when an ACH transaction above an amount you specify is debited to any of your accounts. |
| Sent when an item is paid using Privilege Pay. | |
Tiered Money Market Withdrawal or Transfer Notification
|
Sent when a transaction from your tiered money market account counts towards the monthly withdrawal/transfer limit. A fee is assessed for each withdrawal or transfer in excess of six. |
Certificate Maturing
|
Sent when your certificate account is maturing. You specify the number of days in advance you would like to be notified. |
Loan Account Balance
|
Sent when your loan balance goes above or falls below an amount you specify. You choose if you want the notifications sent daily, weekly, or one time only. |
Loan Payment Due
|
Sent when your loan payment is due. You specify the number of days in advance you want to be notified and whether you would like the notification sent only once or daily until the payment is due. |
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Additional Help for Managing CUAlerts
- If you use a spam blocker, modify your settings to allow emails from addresses using the hvfcu.org domain and whitelist alerts@hvfcu.org.
- To change an address that notifications are sent to, click the Alert Addresses option from the top menu within CUAlerts.
- Joint account holders can receive the same CUAlerts notifications that primary account holders receive. Add the address of a joint account holder as an alternate delivery address from the Alert Addresses menu option within CUAlerts. Alerts can only be created for accounts held under a primary member account number.
- To cancel CUAlerts, simply click the Cancel CUAlerts option from the top menu within CUAlerts.
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Important Legal Disclosure & Information
1While there is no charge by HVCU to use CUAlerts, standard text message rates apply if you choose your mobile phone as a means of notification. Please check with your particular service provider and plan for your text message rates. To ensure that you receive your notifications, please be sure to whitelist alerts@hvfcu.org.